FAQ

1.  I just placed an order. Will I be able to track my order?

Please use the tracking number provided in your shipping confirmation email. You will be able to review and track delivery on your orders.

2.  When will my order be processed?

All orders placed Monday-Friday after 12pm ET will ship out next business day. Orders placed on weekends and holidays will be processed and shipped the following business day. “Business Day” refers to Monday-Friday.

3.  I didn’t receive an order confirmation. What should I do?

If you did not receive an order confirmation for your order, please call us at 1.212.944.6660 Monday-Friday 9am-5pm or email us at customerservice@alfreddunner.net

4.  Do you ship to APO, FPO, DPO or P.O. Boxes?

Yes, we do ship to APO, FPO, DPO and P.O. Boxes. Please select standard shipping for these deliveries.

5.  Do you ship internationally?

At this time we do not ship outside of the U.S.

6.  What is your shipping policy?

  • Orders placed after 12pm ET Monday through Friday will ship the next business day.  Please note: If placing an Express 2Day order on Friday after 12pm it will not ship until the following business day.
  • All orders placed on weekends and holidays will ship the next business day.
  • Business day refers to Monday-Friday.

 Standard Shipping

  •  Standard service is provided via FedEx with final delivery via the United States Postal Service.
  •  Delivery can be expected within 2-8 business days.
  •  Please select Standard shipping for any shipments going to a P.O Box, APO, FPO and DPO destinations.

 Express 2Day Shipping

  • Two Day Express service can be expected in 2 business days for the contiguous U.S and 3 business days for Alaska and Hawaii.
  •  Express Two Day service is not available for P.O. Boxes, APO, FPO and DPO destinations.
  • Any Two Day Express order placed after 12pm on Friday will not ship until the following business day.

7.  What are Alfred Dunner’s online payment options?

We accept all major credit cards: Discover, American Express, Visa and Master Card.

 8.  How do I sign up for promotional email?

There is a box that will appear when you go to the website to sign up for promotional emails. There is also an option on the bottom right hand side of the website that allows you to sign up for promotional emails with us. By signing up for promotional emails you will receive a 20% off coupon code to use through email.

9.  I am not sure what size I wear. Is there a size chart available to help me?

Yes, there is a size chart link that is featured on every product page.

10.  Can I purchase a gift card online?

At this time, we currently do not offer gift cards.

11.  If I cannot find an item. How can I search for it?

You can enter the style number into the search box on the upper left hand side of the website. You can also call customer service for assistance.

12.  What is your return policy?

Returns with a receipt will be accepted within 30 days of the date of purchase. In order to process your return, merchandise must be unworn, unwashed or defective and tags must be attached for a full refund. Refunds will be made in the form of the original payment. Returns without a receipt will be eligible for a merchandise credit at the item’s lowest selling price. We only accept returns for items purchased on alfreddunner.com. Items noted as “final sale” or “clearance” may not be returned. Customers are responsible for the return postage. Place merchandise in the original packaging or similar packaging with the packing slip included and ship to the below address.

Returns should be sent to the following address:

SLR Distributors

Attn: Alfred Dunner Web Returns

118 Seaview Drive

Secaucus, NJ 07094

 13.   Do I have to provide my email address if I want to browse the website?

You do not need to provide an email address if you want to browse products on the alfreddunner.com website. We will ask you for an email address when you make a purchase online so that we are able to send you an order confirmation and shipping confirmation email.







Top of Page